Terms of service

Terms of Service

1. Introduction

Welcome to Neighbor Wine Store GmbH! These Terms of Service ("Terms") govern your use of our website, http://neighbor-wein.at , and your transactions in our physical store in Vienna, Austria. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

2. Eligibility

You must be of legal drinking age (18 years old) in Austria to purchase alcohol from our store. By making a purchase, you confirm that you meet this legal requirement.

3. Product Information and Availability

All products listed on our website and in our Vienna store are subject to availability. We make every effort to ensure that product descriptions, pricing, and availability are accurate, but we reserve the right to correct any errors, omissions, or inaccuracies.

4. Pricing and Payment

• Online Purchases: Prices displayed on our website include all applicable Austrian taxes (e.g., VAT). Payment can be made via secure payment gateways such as credit cards, bank transfers, or other methods indicated during checkout.

• In-Store Purchases: Prices in our Vienna store may differ from online prices due to promotions, offers, or other factors. Payments are accepted in cash, credit/debit cards, or other approved payment methods.

5. Order Processing and Delivery

• Order Confirmation: After placing an order on our website, you will receive a confirmation email. This email does not constitute acceptance of your order; it only confirms receipt of your request.

• Shipping and Delivery: We offer delivery services within Austria. Delivery times and costs vary based on location and will be displayed during checkout. We are not liable for delivery delays caused by third-party carriers or unforeseen circumstances.

• Pickup in Store (Click & Collect): Customers can choose to pick up their orders in our Vienna store. You will receive a notification when your order is ready for pickup.

6. Returns and Refunds

• See Return Policy for details on Returns and Refunds.

7. Use of Website

By accessing our website, you agree not to:

• Engage in unlawful or fraudulent activities.

• Attempt to gain unauthorized access to our systems.

• Distribute malware or engage in any activity that disrupts the site.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data according to Austrian and EU GDPR regulations.

9. Promotions and Special Offers

All promotions, discounts, and special offers are subject to specific terms and conditions, which will be communicated at the time of the offer.

10. Age Verification

In compliance with Austrian laws, age verification is required for alcohol purchases. We may request ID verification during online order processing or in-store purchases. We reserve the right to refuse service if legal age cannot be verified.

11. Limitation of Liability

Neighbor Wine Store GmbH is not liable for any direct or indirect damages arising from the use of our products or services, including delays in delivery or errors in product descriptions.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with Austrian law. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Vienna, Austria.

13. Amendments

We reserve the right to modify these Terms at any time. Any changes will be posted on our website. Your continued use of our services after such changes signifies your acceptance of the updated Terms.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at: